Dr. Gee and his staff were extremely warm, inviting, and helpful! I would definitely recommend Dr. Gee for anyone looking for an Eye Doctor! Dr. Gee made me feel comfortable and helped me understand my eyes and the problems I had with my Astigmatism. Kenneth and Lilyan on his staff were extremely helpful and kind! A big THANK YOU to Dr. Gee and his staff! Looking forward to many years with the Dr. Gee Eye Care family!
Jul 10, 2015
Dr. Gee’s willingness to spend time with us and share. Treating and appreciating us like family.
Jul 17, 2015
The entire staff seems to care and they operate at the same level of commitment as Dr. Gee. Awesome!!!
Here’s a recent comment we received from a patient. A long time patient. Although it was not pushed to a public site, we decided to share it with you. We share everything, the good, the bad, we are not perfect but we try. In the end, we were able to learn as a team with this comment. I thanked the patient for the feedback that will ultimately help us improve!
These lenses were actually warrantied because we were able to get them extended through our lab…
“I have always been very happy there but was disappointed that I was told that our lenses package was still covered under warranty and that they would be ordering new lenses since our sons were scratched. When I did not hear back after the appointment a couple of weeks later, I called and the office staff said sorry but I had just missed the warranty and if I would have come in a week earlier it would have applied. It was frustrating that it was previously verified that it was still under warranty and that I was told the lenses were ordered when they were not. I had to call to find out what had happened.I would have gladly come in a week earlier if I wasn’t told that they were still covered. The lack of communication and the wrong information given was very frustrating. I am not accustomed to this problem at this office, normally is is very well run which is the only reason for my complaint.”
Our Mission Statement is published publicly. In it we state “moral & ethical care,” this is what we have always stood for and why we believe we still exist.
These comments were brought to our attention and addressed directly (see the corresponding email) in an attempt expose what we believe is unfair because every encounter in our office is allowed to share their experience with us with our surveys. As you can see, most of our patients are not of the same thought but if you have a concern we ask that you bring it to our attention rather than using backchannels that don’t allow open conversation.
Thank you to one of our loyal patients that shared this information with us.