…that you may be missing! Did you know that we have “hidden” Yelp reviews???
We refuse to pay for reviews! All our reviews are genuine. Easily, if you see a business with a ton of reviews check and see if they have a link at their page like this! If they don’t, they likely are paying Yelp to publish all their reviews–NOT US!
Here’s a recent comment we received from a patient. A long time patient. Although it was not pushed to a public site, we decided to share it with you. We share everything, the good, the bad, we are not perfect but we try. In the end, we were able to learn as a team with this comment. I thanked the patient for the feedback that will ultimately help us improve!
These lenses were actually warrantied because we were able to get them extended through our lab…
“I have always been very happy there but was disappointed that I was told that our lenses package was still covered under warranty and that they would be ordering new lenses since our sons were scratched. When I did not hear back after the appointment a couple of weeks later, I called and the office staff said sorry but I had just missed the warranty and if I would have come in a week earlier it would have applied. It was frustrating that it was previously verified that it was still under warranty and that I was told the lenses were ordered when they were not. I had to call to find out what had happened.I would have gladly come in a week earlier if I wasn’t told that they were still covered. The lack of communication and the wrong information given was very frustrating. I am not accustomed to this problem at this office, normally is is very well run which is the only reason for my complaint.”
I have been going to Gee eye care since the first year they opened. The doctors have always been really knowledgeable, professional, and friendly. The staff even helped with my kids during the exam! They are a family owned business and they genuinely care about their patients like family.
Mar 27, 2014
The friendliness and professionalism of Dr. Hunter and her staff. — Marilyn N.
Mar 27, 2014
very friendly staff. had a very good experience the whole way through— Bobby S.
Mar 26, 2014
We love the personal attention we receive when we come to Gee Eye Care. Great Staff and love the use of technology to examine our eyes.— McKenna H.