Have you seen our reviews lately? 210 consistent 5-Star reviews? One might say that that is “perfect,” but hang on a minute. While it’s wild to think about the consistency of these reviews and it really makes you feel like you are doing something right–we are not perfect by any means.
Just a few things about our reviews. All of our reviews are organic. A simple invitation is sent out after a patient visits our office. There is no incentive nor even a mention of it when the patient is in the office. We are just trying to perform to the best of our abilities, not trying to earn a star or a rating, just taking care of patients, taking care of people.
It’s easy to let these reviews go to your head but we stay grounded here, trying to do our best for each person. Our services are not for everyone and we don’t try to be all things to all people. That said, if someone decides to provide us a positive review lauding our service, we graciously accept it and congratulate anyone mentioned or everyone that came into contact with that patient. The same goes for a less than stellar review, we re-evaluate the situation and try and do better. We welcome the feedback.
We are here to humbly serve. Make no mistake about it….despite the reviews…we are not perfect.
Dr. Gee and his staff were extremely warm, inviting, and helpful! I would definitely recommend Dr. Gee for anyone looking for an Eye Doctor! Dr. Gee made me feel comfortable and helped me understand my eyes and the problems I had with my Astigmatism. Kenneth and Lilyan on his staff were extremely helpful and kind! A big THANK YOU to Dr. Gee and his staff! Looking forward to many years with the Dr. Gee Eye Care family!
Jul 10, 2015
Dr. Gee’s willingness to spend time with us and share. Treating and appreciating us like family.
Jul 17, 2015
The entire staff seems to care and they operate at the same level of commitment as Dr. Gee. Awesome!!!
Here’s a recent comment we received from a patient. A long time patient. Although it was not pushed to a public site, we decided to share it with you. We share everything, the good, the bad, we are not perfect but we try. In the end, we were able to learn as a team with this comment. I thanked the patient for the feedback that will ultimately help us improve!
These lenses were actually warrantied because we were able to get them extended through our lab…
“I have always been very happy there but was disappointed that I was told that our lenses package was still covered under warranty and that they would be ordering new lenses since our sons were scratched. When I did not hear back after the appointment a couple of weeks later, I called and the office staff said sorry but I had just missed the warranty and if I would have come in a week earlier it would have applied. It was frustrating that it was previously verified that it was still under warranty and that I was told the lenses were ordered when they were not. I had to call to find out what had happened.I would have gladly come in a week earlier if I wasn’t told that they were still covered. The lack of communication and the wrong information given was very frustrating. I am not accustomed to this problem at this office, normally is is very well run which is the only reason for my complaint.”
We don’t really know why someone would call Dr. Gee a “crook.” We looked back and this parent spent $100 for her two children. We still don’t know why she would have sent such a hurtful message. To be frank, we would just give you the $100 back, would a crook do that? Interesting also that these are children that attend schools that Dr. Gee continues to sponsor, some people are just ungrateful.