Always transparent….

Here’s a recent comment we received from a patient.  A long time patient.  Although it was not pushed to a public site, we decided to share it with you.  We share everything, the good, the bad, we are not perfect but we try.  In the end, we were able to learn as a team with this comment.  I thanked the patient for the feedback that will ultimately help us improve!

These lenses were actually warrantied because we were able to get them extended through our lab…

“I have always been very happy there but was disappointed that I was told that our lenses package was still covered under warranty and that they would be ordering new lenses since our sons were scratched. When I did not hear back after the appointment a couple of weeks later, I called and the office staff said sorry but I had just missed the warranty and if I would have come in a week earlier it would have applied. It was frustrating that it was previously verified that it was still under warranty and that I was told the lenses were ordered when they were not. I had to call to find out what had happened.I would have gladly come in a week earlier if I wasn’t told that they were still covered. The lack of communication and the wrong information given was very frustrating. I am not accustomed to this problem at this office, normally is is very well run which is the only reason for my complaint.”

They make sure you understands what is going on with your eyes and give you the best advice in… — Laverne T.

….taking care of them. Thanks again for your time effort ensuring that my eyes are very important . LaVerne

Jun 30, 2014

Great experience — Edward K.

I felt like part of the family right upon my first entrance through the door. Others should model their operations from this office.

Jun 24, 2014

The friendliness, professionalism, and speed of my visit is always top rate — Daniel K.

…I was in and out quickly and everyone is always so nice. It’s always a great experience at Gee Eye Care.

Jun 22, 2014

review — Belton L.

Great service and friendly staff.

Jun 22, 2014

My Visit — Karen C.

 Dr. Hunter and Kenneth were both delightful to work with. It was “eye-opening” to see the very large pictures of my eyes on the computer screen.

Jun 21, 2014

Exceptional — Elysia S.

 Thanks for taking great care of us!

Jun 21, 2014

 

Really?

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Really?

We don’t really know why someone would call Dr. Gee a “crook.” We looked back and this parent spent $100 for her two children. We still don’t know why she would have sent such a hurtful message. To be frank, we would just give you the $100 back, would a crook do that? Interesting also that these are children that attend schools that Dr. Gee continues to sponsor, some people are just ungrateful.