Have you seen our reviews lately? 210 consistent 5-Star reviews? One might say that that is “perfect,” but hang on a minute. While it’s wild to think about the consistency of these reviews and it really makes you feel like you are doing something right–we are not perfect by any means.
Just a few things about our reviews. All of our reviews are organic. A simple invitation is sent out after a patient visits our office. There is no incentive nor even a mention of it when the patient is in the office. We are just trying to perform to the best of our abilities, not trying to earn a star or a rating, just taking care of patients, taking care of people.
It’s easy to let these reviews go to your head but we stay grounded here, trying to do our best for each person. Our services are not for everyone and we don’t try to be all things to all people. That said, if someone decides to provide us a positive review lauding our service, we graciously accept it and congratulate anyone mentioned or everyone that came into contact with that patient. The same goes for a less than stellar review, we re-evaluate the situation and try and do better. We welcome the feedback.
We are here to humbly serve. Make no mistake about it….despite the reviews…we are not perfect.
given this is a blog, probably a good idea to blog something on my mind, pressing if you will…having worked in the LASIK arena for a number of years, I stepped away from it because it was getting too pushy for me. I felt like I was being asked to push the limits by both the patient and the surgeon that I employed me. I had to call it quits when I got to the point of feeling like a “refrigerator salesman” (no offense intended to those that help us keep our food from spoilage). There are some times when it just didn’t feel right recommending LASIK, you know that “gut feeling” and there are times when it is just not the correct thing to do. Take a condition like Sjogren’s Syndrome, an autoimmune condition that can be debilitating by the drying effects it causes. Dry mouth, dry eye, dry every orifice of your body…
Now, don’t get me wrong. I actively recommend LASIK to those that I believe are good candidates, actually for all the cases I have managed since opening Gee Eye Care in 2007, we have a record of everyone being at least 20/20 and very, very happy. So, it struck me as interesting when a patient of mine accompanied her child to her examination yesterday and I asked how she was doing. Her reply was, “I got LASIK!”. Really? So, I diagnosed you with Sjogren’s Syndrome a few years back. I recognized some signs of the condition and recommended her get tested by a rheumatologist that started her on methotrexate as a treatment. And she ended up having LASIK? I am pleased to hear that she is doing well, I only hope that she will continue to do well, but history and case studies do show that you should approach LASIK with caution when Sjogren’s is present. I just hope she didn’t end up in an over-zealous LASIK surgeon’s hands…..